Independent automotive dealer growth expert.
Joe Keadle
With over 30 years of experience in the automotive industry, Joe Keadle has established himself as an expert in driving growth and delivering exceptional customer experiences, and is a regular speaker at NIADA among many other automotive conferences across the country.
Joe has always had a passion for embracing disruptive technology and its potential to reshape the automotive industry. His innovative approach continues to ensure an engaging customer experience while meeting the evolving needs of the automotive industry.
Joe interviews Wendy Rinehart
Joe takes a minute to speak with the Executive Director of the Ohio Independent Automobile Dealers Association to find out what inspired her to join the used car industry, share a recent customer success story, a major lesson she has learned in her career. And, what local restaurant does Joe have to try while he’s in town.
Joe interviews Skye Haulman
Joe sits down to talk with Skye Haulman, founder of One Auction View. OAV provides a centralized platform for dealerships to view and manage auction inventory from various auction providers.
Tech Tools That Actually Help
Which DMS, CRM, and Digital Retailing Solutions Offer the Best ROI for Independents?
In this environment, leveraging the right technology isn’t just a luxury; it’s crucial for survival and growth. But wading through the sea of software options – Dealer Management Systems (DMS), Customer Relationship Management (CRM) tools, and Digital Retailing (DR) platforms – can be overwhelming. Which ones actually help streamline your operations, improve customer experience, and deliver a solid Return on Investment (ROI)?
Beyond the Sale
Maximizing Revenue Through Your Service Department
While sales volumes can fluctuate with market trends and economic shifts, the need for vehicle maintenance and repair remains relatively constant. Are you fully leveraging one of the most powerful profit centers potentially sitting right on your property? Your service department isn’t just about fixing the cars you sell; it’s a vital engine for consistent revenue, customer loyalty, and long-term dealership health.
